- Split Orders
- Why do we split orders?
- Will I be charged extra shipping for split orders?
- How do I track my order?
- How do I check my Order Status?
- What does my Order Status mean?
- How do I track my order?
- How do I modify an order?
- How do I cancel an Order?
- How safe is it to shop online?
- What is SSL and how does it protect my privacy?
- Ok, so how about encryption?
- I've heard a lot about Secure Sites. What does that mean?
- What are cookies and how do they affect my privacy?
At this time, parts ordered from OEReplacement.com are only available for delivery.
At this time we do not offer store pickup options. OEReplacement.com is able to maintain the low prices of our inventory by staying a completely web based entity.
OEReplacement.com currently delivers to any address in the United States, including APOs, FPOs and PO Boxes. Next day service is available to any of these destinations. Unfortunately at this time we do not ship outside of the United States, but we will be shipping internationally soon. Please visit back for more updated information.
OEReplacement.com currently accepts cards from Mastercard, Visa, American Express, and The Discover Network.
OEReplacement.com currently does not accept checks. If you would like to have this option, please Contact Us to let us know.
No. OEReplacement.com does not allow COD orders.
A split order is a single customer order that includes several parts. In order to expedite locating and delivery of the order, we may ship items in a single order from several locations. As a result, the customer will receive two or more boxes for that single order. Further, these boxes might arrive on different dates.
In order to offer the highest level of service, and the quickest delivery times, OEReplacement.com ships products out of multiple locations. Under certain circumstances we may not be able to fill your order out of a single location, and in this instance we will ship from multiple locations, thus causing you to receive multiple boxes. We will split orders based on the level of service we will be able to provide. If we feel it will significantly cut down on your shipping time, we will ship the order from as many locations as needed. We feel that finding the order at one location is key, but that it is not always going to be possible.
Will I be charged extra for split orders?
Shipping charges are based on the total weight and size of the packaging. If your order is shipped in more than one box, you will be charged for shipping once for each total weight and size of the parts ordered.
Follow the steps below to track your order:
- Login to your account.
- Click Order History from the Account drop down menu.
- Click on the shipping number from the shipping column.
- The page displayed should show you the current location of the shipped package.
How do I check my Order Status?
Follow the steps below to check your order status:
- Login to your account.
- Click Order History from the Account drop down menu.
- The page displayed shows you a table of all your purchases with order status.
What does my Order Status mean?
Your order may be classified in the following states:
- Processing - Payment has not been authorized.
- Processed - The order has been confirmed, and processed, and is being prepared for shipping.
- Shipped - Payment has been authorized, "ship to" address verified, the order has been prepared for distribution and shipped.
- Completed - The order has been delivered and successfully completed.
- Cancelled - Order has been cancelled.
Follow the steps below to track your order:
- Login to your account.
- Click Order History from the Account drop down menu.
- Click on the shipping number from the shipping column.
- The page displayed should show you the current location of the shipped package.
An order can be modified as long as it is in the Processing status. Once the order has been processed it can not be modified or cancelled. The product may be returned upon receiving it as long as it complies with our return policy.
Orders can be cancelled when we call to confirm the order and shipping address. OEReplacement.com contacts all individuals who purchase items to make sure that no mistakes were made during the transaction. During this time you may opt to cancel your order, as well as ask any questions you may have about the purchase.
How safe is it to shop online?
Today, the Internet is actually the safest way of doing business with your credit card. We have made it safer to use your credit card on our site than it is to use it in more traditional ways, such as in retail stores or restaurants.
What is SSL and how does it protect my privacy?
We use Secure Socket Layer (SSL) technology for mutual authentication, data encryption and data integrity- all to ensure secure transactions for our customers. SSL is the industry standard security protocol to encode sensitive information, such as your credit card number. SSL creates a shared digital key, which only lets the sender and the receiver of the transmission scramble or unscramble information. To everyone else, even the servers relaying the message, the SSL transmission is indecipherable. SSL encryption can only be broken by intercepting the encrypted message, recording it, and using a computer to try every possible combination until the key is cracked. Most keys range from 40 to 1,024 digits long...as you can imagine, the number of possible combinations can be into the billions and beyond!
Encryption is based on the mathematical scrambling and unscrambling of messages. The type of encryption we use assigns two keys - one is a public key and one is a private key. When you send us a message, you use our public key to encrypt your message. Once we receive your encrypted message, we use the private key to decode it. The same key cannot both encrypt and decrypt information. So, information encrypted using the private key can only be decrypted using the public key, and vice versa- ensuring the security of your information.
I've heard a lot about Secure Sites. What does that mean?
Before completing any transaction on a website, you should make sure it is a Secure Site. Being on a Secure Site means you are connected under the cloak of SSL security. You can tell if you are on a Secure Site if you see a padlock or key somewhere along the bottom of your browser's window. If the lock is closed or if the key is unbroken, you are dealing with a Secure Site.
What are cookies and how do they affect my privacy?
Simply put, a "cookie" is a small file that serves as an identifier stored on your machine. Although they are not required to browse our site, we use cookies to make web shopping possible. For instance, when you are ready to purchase an item, a cookie allows our site to "remember" you have added the item to your shopping cart.
