Your Privacy is Our Priority
Privacy Policy
At OEReplacement.com your privacy is very
important to us. We appreciate our customers and understand the value of
protecting your rights. We hope to address all of your concerns through this
list of privacy-related Frequently Asked Questions.
Does OEReplacement collect my IP address?
Yes. We use this to identify your PC and your shopping cart, as well as to help
us diagnose any problems you may encounter with our server. IP addresses are
not linked to any personally identifiable information.
Why does OEReplacement need my personal information?
We use your name, email address, phone number, mailing address and credit card
information to process your orders and/or notify you if you enter and win a
contest on our site. This information is stored in a secure database, and is
only available to individuals with proper clearance. To offer
our products and services in the most efficient manner, OEReplacement may contract with third party service partners. These partners may
provide us with data collection, storage and reporting services only and are
restricted from using your information in any way, other than to help us make
our site more useful to our visitors. Service partners are required to sign
confidentiality agreements and will abide by OEReplacement privacy policies. Please also note that
manufacturers may collect your information for warranty purposes, if
applicable. To opt-out of having your personal information available to our service
partners, please click here.
What is your credit card fraud policy?
In the unlikely event that you experience unauthorized use of your credit card,
promptly report the fraudulent activity to your credit card company. Under the
Fair Credit Billing Act, you are only liable for the first $50 of the
fraudulent charges. Please check with your credit card company to verify
specific terms and conditions.
Will I receive mail from OEReplacement.com LLC.?
We only send information about our hot deals and specials to our customers who
find it useful. You can opt-out of receiving future communications from us when
you set up your account or by updating your account information. When you
participate in a contest or survey, you also have the choice of opting-out at
that time.
How safe is it to shop online?
Today, the Internet is actually the safest way of doing business with your
credit card. We have made it safer to use your credit card on our site than it
is to use it in more traditional ways, such as in retail stores or restaurants.
What is SSL and how does it protect my privacy?
We use Secure Socket Layer (SSL) technology for mutual authentication, data
encryption and data integrity- all to ensure secure transactions for our
customers. SSL is the industry standard security protocol to encode sensitive
information, such as your credit card number. SSL creates a shared digital key,
which only lets the sender and the receiver of the transmission scramble or
unscramble information. To everyone else, even the servers relaying the
message, the SSL transmission is indecipherable. SSL encryption can only be
broken by intercepting the encrypted message, recording it, and using a
computer to try every possible combination until the key is cracked. Most keys
range from 40 to 1,024 digits long...as you can imagine, the number of possible
combinations can be into the billions and beyond!
Ok, so how about encryption?
Encryption is based on the mathematical scrambling and unscrambling of
messages. The type of encryption we use assigns two keys - one is a public key
and one is a private key. When you send us a message, you use our public key to
encrypt your message. Once we receive your encrypted message, we use the
private key to decode it. The same key cannot both encrypt and decrypt information.
So, information encrypted using the private key can only be decrypted using the
public key, and vice versa- ensuring the security of your information.
I've heard a lot about Secure Sites. What does that mean?
Before completing any transaction on a website, you should make sure it is a
Secure Site. Being on a Secure Site means you are connected under the cloak of
SSL security. You can tell if you are on a Secure Site if you see a padlock or
key somewhere along the bottom of your browser's window. If the lock is closed
or if the key is unbroken, you are dealing with a Secure Site.
What are cookies and how do they affect my privacy?
Simply put, a "cookie" is a small file that serves as an identifier
stored on your machine. Although they are not required to browse our site, we
use cookies to make web shopping possible. For instance, when you are ready to
purchase an item, a cookie allows our site to "remember" you have
added the item to your shopping cart.
OEReplacement may contract with third
party service partners to provide us with data collection, storage and
reporting services. Under no circumstances are these partners permitted to use
your information in any manner, other than to help us make our site more useful
and efficient for our visitors. Service partners are required to sign
confidentiality agreements and will abide by OEReplacement privacy policies.
What if I still do not feel my online transaction is secure?
We will be happy to assist you with any of your further questions and concerns
by emailing support@oereplacement.com.
Our site may contain links to other sites. OEReplacement is not responsible for the privacy practices or the content of such websites. If you have any additional questions about our privacy practices, please contact support@oereplacement.com.
